Frequently Asked Questions

Fill out the contact form on our website. Our team will review your brand online — your website, social media, and existing materials — and create a custom proposal tailored to your needs. No calls, no pressure, no commitment required.

We don't offer free trials, but every plan runs month-to-month with no long-term commitment, and we back your first month with a 14-day money-back guarantee. You can cancel anytime with zero penalties. We'd rather earn your business every month than lock you in.

Absolutely. You retain full ownership of your Mailchimp account at all times. We work with Manager-level access and never lock you into proprietary systems or take control away from you.

That's completely fine. If you'd rather not grant us access to your email platform, we'll still design and write everything and hand you the finished, ready-to-send files. The one thing we can't do without access is schedule and send the campaigns for you — uploading and sending would be on your end. With Manager-level access we manage scheduling and delivery end to end; without it, you keep full control of the final send.

We respond to all inquiries within 24 hours, typically much faster during business hours. Existing clients receive priority support during business hours.

Every plan includes professional email design, copywriting, campaign scheduling, and detailed analytics reporting. Higher-tier plans add A/B testing, automation audits, dedicated account managers, and white-label reporting.

Our weekly cycle is simple: you receive a brief on Monday outlining the week's campaign concepts. You provide feedback or direction, and we deliver the final designed and copywritten email by Thursday — ready for your review and approval.

Yes. Professional copywriting is included in every plan. Our writers craft on-brand, engaging copy tailored to your audience and campaign goals. You can also provide your own copy if you prefer.

Absolutely. We work with your existing brand guidelines, templates, and assets. If you have specific design preferences or existing templates, we'll incorporate them seamlessly into our workflow.

Yes. We keep a large library of licensed stock imagery we can pull from for your campaigns. And if we don't have the right shot, our in-house graphic designer can create custom images based on your description — that's included in your plan at no extra cost.

Every plan is built on a simple model: 4 campaigns per brand each month — one professionally designed send every week. Essential is $497/mo (1 brand), Growth is $894/mo (2 brands, 8 campaigns), and Agency is $1,997/mo (5 brands, 20 campaigns). Every plan includes design, copywriting, and analytics, and all are month-to-month with no long-term commitment.

No. Every plan is month-to-month — there's no long-term contract and you can cancel anytime. Your first month includes a full brand onboarding and strategy session, and we back the work with our satisfaction guarantee, so starting is low-risk.

No. There are no setup fees, no hidden costs, and no long-term contracts. Your first month includes a full brand onboarding and strategy session at no extra charge.

Yes. Our service is month-to-month with no cancellation fees or minimum commitments. You retain all creative assets, campaign data, and access to your Mailchimp account. If you return, your brand profile is ready and waiting.

We accept all major credit cards. For annual commitments, we also offer wire transfer and invoice-based billing. Annual plans receive two months free — effectively a 16% discount.

No setup fees. No hidden costs. Every plan is month-to-month, and you can cancel anytime. We believe in earning your business every month.

We track open rates, click-through rates, conversion rates, bounce rates, list growth, engagement over time, and ROI. Higher-tier plans include custom reporting dashboards and competitor benchmarking.

It varies by brand, list health, and starting point. Our approach to design, copy, and targeting is built to improve engagement over time, and we report on the metrics so you can see how each campaign performs. Results are never guaranteed.

We don't guarantee specific performance numbers — anyone who does is making a promise they can't keep. What we focus on is quality design, strong copy, and good deliverability, and we share the data so you can judge the impact. Every plan is month-to-month and backed by a 14-day money-back guarantee, so you can try us with confidence.

Yes. Every email we design follows SEO best practices including proper heading hierarchy, descriptive alt text on images, semantic HTML structure, and fast-loading layouts. This helps your emails perform better in search and provides a better experience for subscribers using screen readers.

Absolutely. We monitor your subscriber list health and only send to engaged, active subscribers. We implement sunset policies for inactive subscribers, manage bounce rates, and follow CAN-SPAM and GDPR compliance standards to protect your sender reputation and maximize deliverability.

We'll review your website and existing brand materials to understand your style. For images and specific assets, you can message them through our client dashboard — no complicated uploads or setup required. If you don't have specific preferences, we use our professional judgment to create on-brand designs.

Not at all. If you have a specific promotion or announcement, just message us. Otherwise, we'll highlight relevant content from your website, blog, or recent news — we stay proactive so you don't have to think about email marketing at all.

Through our client dashboard. Send us messages about upcoming promotions, content ideas, or feedback on campaigns. We handle everything else — design, copy, scheduling, and optimization — without any back-and-forth calls or meetings.

We follow SOC 2-aligned security practices (formal certification is on our roadmap). Your data is protected with 256-bit AES encryption at rest and TLS 1.3 encryption in transit, and we follow industry best practices for access control and data handling.

Our practices are aligned with GDPR. We can provide a Data Processing Agreement (DPA) on request, handle personal data in accordance with GDPR requirements, and provide data deletion upon request.

Yes. We ensure every campaign complies with CAN-SPAM regulations, including proper unsubscribe links, accurate header information, and honest subject lines. We never send to purchased lists.

You keep everything. All email designs, copy, templates, and campaign data belong to you. We provide a full handoff package and there is zero lock-in. Your Mailchimp account remains fully yours.

SendCraft is a remote-first company with a distributed team. Our team members work across multiple time zones, allowing us to provide flexible coverage and diverse perspectives.

Our distributed team works across US time zones, with team members in other regions as well. We provide business-hours support and aim to respond to every request within 24 hours.

We work with a wide range of industries including e-commerce, SaaS, wellness, professional services, education, hospitality, and nonprofits. Our approach adapts to your specific industry and audience.