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The terms governing your use of SendCraft's Mailchimp management services. Last updated June 2026.
Please read these Terms of Service carefully before engaging SendCraft's services. By subscribing to or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
SendCraft provides done-for-you email marketing management services for Mailchimp. Our services include campaign design, copywriting, scheduling, audience segmentation, performance reporting, and ongoing optimization. We operate as a service provider to your Mailchimp account with Manager-level access granted by you. All work is performed by our team of experienced email marketing specialists. We reserve the right to update, modify, or discontinue any aspect of our services at any time with reasonable notice.
You retain full ownership of your Mailchimp account and subscriber list at all times. By engaging our services, you represent that you have the legal authority to grant us access to your Mailchimp account and that your subscriber list has been obtained in compliance with applicable laws, including the CAN-SPAM Act, GDPR, and CASL. You are responsible for ensuring that your subscriber list consists of individuals who have provided proper consent to receive marketing communications. SendCraft is not liable for any fines, penalties, or damages arising from non-compliant list practices on your part. You agree to maintain accurate billing and contact information in your account. Granting SendCraft Manager-level access to your email platform is optional but recommended: with access, we manage campaign scheduling and delivery on your behalf as part of your plan. If you choose not to grant access, we will design, write, and deliver finished, ready-to-send campaign files to you, but you will be solely responsible for uploading, scheduling, and sending those campaigns, and SendCraft cannot be responsible for send timing, delivery, deliverability, or performance of any campaign we are not able to schedule or send on your behalf.
Subscription plans start at $497 per month. Pricing is tiered based on email volume, number of brands managed, and scope of services. All fees are billed monthly in advance. New subscriptions are covered by our 14-Day Money-Back Guarantee (see Section 4). Outside of that guarantee, fees are non-refundable except as expressly stated in our cancellation policy. Payments are processed via secure third-party payment processors. All major credit cards are accepted. Invoicing is available for annual commitments. Late payments may result in a temporary suspension of services. Prices are subject to change with 30 days' written notice. Any applicable taxes are the responsibility of the client.
New subscriptions come with a 14-Day Money-Back Guarantee. If you are not satisfied, you may request a full refund of your first billing period within 14 days of your initial subscription charge by emailing hello@sendcraft.io or cancelling from your client portal, and we will refund the fees paid for that first period. This guarantee applies once per organization, to the first billing period of a new subscription only; it does not apply to renewals, subsequent billing periods, plan upgrades, or reinstated subscriptions. After the 14-day window, subscriptions run month-to-month and you may cancel at any time, directly from your client portal — with no phone call and no explanation required. Cancellation takes effect at the end of the current billing period, and no partial refunds are issued for the remainder of that period. Any campaigns we have already designed, built, or delivered are yours to keep, but no new campaigns will be produced once a cancellation has been processed. Upon cancellation, we transfer all deliverables and assets to you and relinquish any access you granted to your email account. CHARGEBACKS: Because our services consist of completed, delivered creative work (custom design and copywriting) produced specifically for you, all sales are final except as provided by the 14-Day Money-Back Guarantee above. If you have any concern about a charge or the work delivered, contact us first at hello@sendcraft.io or through your client portal — cancellation is always available to you instantly and without penalty. Initiating a chargeback or payment dispute for services that have already been delivered, instead of using the cancellation and refund options above, is a breach of these Terms. We reserve the right to contest fraudulent or unwarranted chargebacks with documentation of the delivered work and your acceptance of these Terms, and to suspend services and withhold further deliverables while any dispute is pending.
Upon full payment, you receive a perpetual, non-exclusive license to use all custom email templates, designs, and copy created for you during the engagement. SendCraft retains the right to display completed work in our portfolio unless a mutual non-disclosure agreement is in place. You retain all rights to your brand assets, logos, trademarks, and pre-existing materials. SendCraft's proprietary tools, processes, methodologies, and software used in the delivery of services remain our exclusive intellectual property. Nothing in this agreement constitutes a transfer of ownership of SendCraft's intellectual property.
SendCraft provides its services on an 'as is' and 'as available' basis. We make no warranties, express or implied, regarding the performance, accuracy, or results of email campaigns. We do not guarantee any specific results, including but not limited to open rates, click-through rates, deliverability, conversions, revenue, sales, or subscriber growth. The 14-Day Money-Back Guarantee described in Section 4 is a satisfaction-based refund of your first billing period and is not a guarantee of campaign performance or business outcomes. Email marketing results depend on many factors outside our control, including your list quality, offer, products, pricing, and audience behavior. To the maximum extent permitted by law, SendCraft's total liability for any claims arising under this agreement is limited to the total fees paid by you in the twelve (12) months preceding the claim. SendCraft is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost revenue, lost profits, loss of data, or interruption of business. We are not responsible for the actions or failures of Mailchimp's platform, third-party email deliverability issues, or ISP filtering decisions.
SendCraft acts as a data processor under the General Data Protection Regulation (GDPR). You, as the data controller, are responsible for obtaining proper consent from your subscribers. Both parties agree to comply with their respective obligations under GDPR. Our data processing practices include: processing only on your documented instructions, implementing appropriate technical and organizational security measures, maintaining confidentiality of personnel authorized to process data, and assisting you with data subject requests where applicable. We will notify you without undue delay of any personal data breach. Sub-processing is limited to Mailchimp (The Rocket Science Group) and our email hosting infrastructure, both of which maintain valid GDPR compliance certifications.
Either party may terminate this agreement at any time with written notice. SendCraft reserves the right to terminate or suspend services immediately if you violate these terms, fail to make timely payments, engage in illegal or prohibited email practices, or if your actions pose a legal or reputational risk. Upon termination for any reason, we will provide a reasonable transition period to ensure business continuity. All provisions of this agreement that by their nature should survive termination will survive, including intellectual property provisions, limitation of liability, and governing law.
This agreement is governed by the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. Any disputes arising from this agreement shall be resolved exclusively in the state or federal courts located in Delaware. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement. The prevailing party in any legal action shall be entitled to recover reasonable legal fees and costs.
For questions about these terms, to provide cancellation notice, or to make a data subject request, please contact us at hello@sendcraft.io. We aim to respond to all inquiries within one business day.
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